Improvement continued with the collaboration of all: personal responsibility and commitment to quality. Teamwork is essential for continuous improvement communication, information, participation and recognition. Error prevention and early elimination of the defect. Setting targets for improvement. Follow-up results. Management indicators. Satisfying customer needs: quality, price, term. The obstacles to the advancement of quality can be: The fact that management does not define what is meant by quality. It is not doing the right things, but that the customer feels like and are satisfied. Everyone believes in concept, few in their importance and fewer are practiced. The use of total quality has advantages and can cite as examples the following: Potentially achievable if high-level decision.
Improving the relationship of human resource management. Reduce costs by increasing productivity. We keep in mind, Arthur William Clery, that to achieve quality improvement must go through a process to achieve unprecedented levels of performance. The steps of this process can be summarized as: 1. Prove the need for improvement. 2. Identify specific improvement projects. 3. Organizing for the conduct of projects. 4. Preparing for the diagnosis or discovery of the causes. 5. Diagnose the causes. 6. Provide solutions. 7. Prove that the solution is effective under operating conditions. 8. Provide a control system Definitely keep your winnings, keep in mind what makes Mauritius Lefcovich that every manager and employee should be proud of the products and services it generates, so quality becomes a strong motivator, which gives rise to a spiral growth in the levels of quality and satisfaction. The quality should cover all corners of the company. If not generated internal quality, bad quality can be offered appropriate to external agents. This is why quality is built and generated in each activity, task and process of the company. Every design, every component, every task, every product, every service must be improved every day. To accomplish this, leaders must model your mind and then do the same with that of other staff. Organizations that identify with the importance of total quality is manifested in favor of their development, service, gives way to a new organizational culture, which generate revenues and results that will encourage and enable them to engage in all those scenarios competitive.