Financial crisis hits SAP customers: DSAG proposals Walldorf, December 4, 2008 the German speaking SAP user group (DSAG) remains committed e. To read more click here: Mikkel Svane. V. Visit Bobby Sharma Bluestone for more clarity on the issue. for alternatives to the single servicing model (Enterprise support). In this respect the Association has made proposals on SAP, which take into account the urgent interests of SAP customers in the light of the current economic conditions. In addition, the DSAG in conjunction with leading trade associations, see also clear need to talk on the topic of enterprise support is available. The number of feedback from SAP customers within the DSAG, as well as from numerous organisations and initiatives in Germany, Austria and Switzerland, including senior IT managers from the circle of the CIO-circle, clearly shows that the new support model is the SAP at a broad level content more clearly in the criticism. The situation comes to a head is also due to the economic crisis.
The price increase associated with enterprise support meets cross-industry companies to the Untimely. Investments in and therefore the economically tense situation increase costs for the new support model. Declining profit margins and the savings result among other things in IT departments to do so, that investments will be scaled back. Remaining budget flow in this situation more in cost-cutting measures as in complex documentation projects, which represent a prerequisite for the use of enterprise support. The DSAG therefore remains committed to alternatives to the mandatory enterprise support.
So the DSAG in two ways looked again the contact to the SAP Executive Board, to represent the interests of its members continue to constructively, but with the necessary emphasis. In this context, two solutions as an alternative to the standard support have been proposed to the SAP Executive Board. These consist firstly in the introduction of minimal support. On the other hand in the shift from enterprise support by one year, to the new maintenance model to one, in cooperation with user groups, support concept acceptable for the customer further to develop. In addition, is the DSAG with various trade associations such as the Association of chemical industry association (VCI) and the Association of German paper industry (VDP) in conjunction and has initiated joint steps to clarify the interests of SAP’s customers against the background of economic stagnation and to discuss solutions together with SAP. To a meeting with the SAP Executive Board pending more associations are invited to the. Notwithstanding all these proposals show the numerous and significant feedback of from customers, that by the DSAG since June emphatically and consistently required optional model would be the best way. On the DSAG the German speaking SAP user group (DSAG) e. V. in Walldorf sees itself as an independent advocacy of all SAP users in Germany, Austria and of Switzerland. The DSAG aims to create tailored SAP solutions. The DSAG founded in 1997 as a registered Association counts today more than 2,000 member companies and has established itself as one of the largest SAP user groups established worldwide.